Hotel Policies

Please review these policies, as by making a reservation, you are agreeing that you understand and will abide by these policies:

Reservation policy

  • A 30 % deposit for the entire stay (or min. 100€) is required as a reservation guarantee.
  • We request final payment upon departure and can be done only in cash. No credit cards accepted.
  • The hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Cancellation policy

  • The reservation will be held by 24:00 on the arrival date.
  • Cancellations or changes can be made free of charge up to 30 days before arrival. Official cancellation requires written correspondence. In such a case, we will refund your deposit.
  • In case of no show or cancellation within 30 days before arrival, we will keep your deposit.
  • While we sympathize with unforeseen circumstances, once you have checked in, the room is no longer available to rent therefore no refunds will be given for early departures.

Other Hotel Policy

  • Our preferred Check-in time is from 14 to 22 hour on arrival day. If you know that you will be arriving after 22 hours, please call us to make arrangements for a late check-in.
  • Check-out time is before 10:00 on departure day.
  • In consideration for those who have allergies, pets are not allowed.
  • Due to the smoking ban, you’re no longer allowed to smoke in areas where people are working. Of course, you can smoke as much as you like on your room balcony (terrace).

Do not hesitate to contact Pension Silvia for any additional pieces of information at: info@pension-silvia.si