General Terms and Conditions

Welcome to the PENSION SILVIA website. By visiting you acknowledge that you agree to the Terms of Use of the website and fully accept them.

The owner of the PENSION SILVIA website, Samo Valič s.p., Vilfanova ulica 12, 6320 Portorož (here and after referred as PENSION SILVIA), reserves the right to change the content of the site and / or cease its updating at any time without prior notice and assumes no liability to restore the site.

Protected brands

All properties on the website are protected, unless otherwise specified by the website owner. This also includes all owner’s logos (product logos and corporate logos) and characters. Use of trademarks is permitted only with the prior permission of the site owner.

Limitation of liability

All texts, images and other content displayed on the site are selected and edited by the site owner and are for information purposes only. In spite of their informative nature, the owner is not responsible for the accuracy and accuracy of the information given. Except for any direct damage caused by the owner’s deliberate deception or due to the owner’s negligence, the site owner shall not be liable for any indirect, direct, special or accidental damage resulting from the wrong visitor’s understanding of the contents of the site.

Intellectual property on the site, including patents, trademarks and copyrighted works, is protected. No content from this site may be used or displayed in any way without the written permission of the website owner, except for the news with related photo and video material intended for public announcements.

Reservations

On our website we offer you two different ways of reservations.

1. The ON-LINE reservation

The online reservation system is safe and fast, because you will get the automatic confirmation of your reservation. However, for final confirmation of the booking we will contact you and let you know the procedure to guarantee the reservation by paying the deposit. Reservations may be waived or amended in accordance with the conditions specified in the reservation.

2. The reservation form

Form, where you enter your personal information and accommodation requirements and by submitting the reservation form, you inquire about the hotel’s offer. Within 24 hours, your inquiry will be answered. The inquiry about the offer and the offer of the hotel are not considered confirmed reservation.

Cancellation policy

The guest has the right to cancel the reservation.

Pension Silvia is a family Bed&Breakfast with a small number of units, therefore we depend on your secure reservations for the successful operation of our business:

The reservation will be held by 24:00 on the arrival date.

Cancellations or changes can be made free of charge up to 30 days before arrival. Official cancellation requires written correspondence. In such a case, we will refund your deposit.

In case of no show or cancellation within 30 days before arrival, we will keep your deposit.

While we sympathize with unforeseen circumstances, once you have checked in, the room is no longer available to rent therefore no refunds will be given for early departures.

Pension Silvia cannot accept responsibility of inclement weather, changes in travel plans, personal sickness or injury, family emergencies, etc.

Final provisions

Value added tax is already included in all Istrabenz Turizem d.d. prices.

In the event of a dispute between the parties, the court in Koper court shall deal with all disputes.

PENSION SILVIA is not responsible for the occasional failure of the website, the possible inaccuracy of the information as well as the potential damage caused by the use of inaccurate or incomplete information.

If you have any questions about the terms of use, please send an email to info@pension-silvia.si.